On March 2, 2012 my opportunity window to select my six samples from Beauty Army came open. As I mentioned in the past Beauty Army reviews I was primarily interested in Cosmetics and Nail Care. The last 2 beauty Army Boxes I received all had at least one, if not more cosmetic samples for me to use. I was pleased with them, although the second box wasn't as good as the first. During the March 2nd window I noted that there were no cosmetic samples at all to choose from. I understand that Beauty Army isn't going to have cosmetic samples ALL THE TIME, but my selection was incredibly limited this month. So limited, in fact, that I decided to unsubscribe without getting through that Three Month Testing period I had set for myself.
I was given the following choices.
Moisturizing Oil (for body)
Face Cream (for Dry Skin)
Face Cream (for Normal to Dry Skin)
Face Serum (for Normal to Dry Skin)
If you were to look at my beauty profile that I filled out on Beauty Army you would note that I disclosed that
A) I have oily skin
B) I was exclusively interested in cosmetic samples.
What does the sample selection above tell you?
A) The beauty profile one completes as a subscriber to Beauty Army means practically nothing
B) Skin Care samples are easier to procure than cosmetic samples.
Let's face it. Beauty Army is only three months old. They are going to have some duds as far as Beauty Boxes go, in the beginning. They also are just like every other beauty subscription service out there and they really don't take into consideration the beauty profile their subscribers fill out as strongly as the subscribers seems to think.
BUT! Here is the thing I didn't expect.
When I realized that I wasn't interested in ANY of the samples for this month I e-mailed the appropriate contact at Beauty Army and asked if it was possible to cancel my subscription. Not only did they respond within 24 hours, but they responded with a "Yes" you can unsubscribe, and here is a refund of your $12 March Subscription fee. Beauty Army was incredibly professional and nice about the whole thing. I honestly thought I was going to have to eat that $12 fee since I asked to unsubscribe after my March window selection sample opened up.
WOW! Customer Service at its best! I was so pleased with the response from Beauty Army that I would definitely sign up again, if I hear that their selection improves from just skin care to more cosmetics and nail products. I would also not hesitate to recommend them to people interested in beauty subscription groups.
So while I may not be a Beauty Army customer anymore, and while I may be fairly disappointed with the selection of samples available to me during my brief stint as a subscriber, I will still be a fan, because good customer service is invaluable.